Lowe's has made a significant move in the retail tech space by launching an AI retail assistant. In March 2025, the home - improvement giant, in partnership with OpenAI, unveiled Mylow, an AI assistant designed for homeowners. And then, in May 2025, they introduced Mylow Companion specifically for employees. This move is set to transform the way customers shop for home improvement products and how employees manage their tasks.
How Mylow is Changing the DIY Game for Customers
Mylow is a game - changer for home improvement enthusiasts. It offers a plethora of features that simplify the home - project planning process. For instance, it can provide personalized product recommendations based on a customer's project needs. Whether you're looking to renovate your kitchen or build a deck, Mylow can suggest the right tools and materials.
Imagine you're planning to repaint your living room. You can simply tell Mylow about your color preferences, the size of the room, and the type of surface you're painting. It will then recommend the best paint brands, the amount of paint you'll need, and even the right brushes and rollers. This kind of personalized advice not only saves time but also ensures that customers get high - quality results.
The assistant also integrates well with AR (Augmented Reality) tools. With Apple Vision Pro, customers can visualize how a new piece of furniture or a different paint color will look in their homes before making a purchase. This immersive experience reduces the likelihood of buyer's remorse and enhances the overall shopping experience.
| Feature | Traditional Shopping | With Mylow |
|---|---|---|
| Product Recommendations | Limited, based on general popularity | Personalized, based on project needs |
| Visualization | None | AR - enabled, using Apple Vision Pro |
As Seemantini Godbole, a retail technology expert, says: "This kind of AI retail assistant is a huge leap forward for the home - improvement industry. It empowers customers to make more informed decisions and simplifies the shopping process."
Mylow Companion: A Boon for Lowe's Employees
In May 2025, Lowe's introduced Mylow Companion, an AI tool tailored for its employees. For store staff, Mylow Companion is like having a virtual colleague who can provide instant support. It can answer customer queries, check product inventory in real - time, and even suggest alternative products when the desired item is out of stock.
Employees no longer have to spend long hours searching for product information in complex databases. Mylow Companion can quickly retrieve the required details, allowing them to focus more on customer service. This not only improves the efficiency of store operations but also enhances the customer experience.
Chandhu Nair, an industry analyst, states: "Mylow Companion is a smart move by Lowe's. It helps employees work more effectively, which ultimately leads to better customer satisfaction. In today's competitive retail market, such technological advancements are crucial."
Technical Partnerships Driving Innovation
Lowe's success with its AI retail assistant can be attributed to its strategic technical partnerships. The collaboration with OpenAI has been the cornerstone of the Mylow project. OpenAI's advanced natural language processing capabilities enable Mylow to understand and respond to customer queries accurately.
In addition to OpenAI, Lowe's has also partnered with AccuWeather. This partnership allows Mylow to provide weather - related information for home improvement projects. For example, if you're planning to install a new roof, Mylow can inform you about the upcoming weather conditions, helping you schedule the project at the most suitable time.
Customer and Industry Reactions
The reaction from customers and the industry has been overwhelmingly positive. Customers are excited about the convenience and personalization that Mylow offers. Many have shared their experiences on social media, praising the assistant for its ability to simplify home improvement projects.
Industry experts also recognize the potential of Lowe's AI retail assistant. They believe that it sets a new standard for retail technology in the home - improvement sector. By leveraging AI, Lowe's is not only improving its own operations but also paving the way for future innovations in the industry.
Future Developments and Sustainability Efforts
Lowe's has ambitious plans for the future of its AI retail assistant. The company aims to expand the features of Mylow and Mylow Companion further. For example, they are working on integrating more AR elements to enhance the virtual home - improvement experience.
Sustainability is also a key focus for Lowe's. The company plans to use the data collected by Mylow to optimize its inventory management, reducing waste and promoting sustainable practices. By understanding customer needs better, Lowe's can stock the right products in the right quantities, minimizing overstocking and product waste.
